Order Cancellation and Refund Policy

March 30, 2025


We strive to provide high-quality digital products and services, including game skins (“Services”). However, if you wish to cancel your order or request a refund, please refer to the terms below.



1. Order Cancellation


1.1. Cancellation Timeframe


Orders for digital products such as game skins can be canceled within 24 hours of placing the order and before it is marked as "completed" or "delivered" in your Account. After the product is marked as completed or delivered, cancellations are no longer possible.


1.2. Conditions for Cancellation


To qualify for cancellation, the order must:


  • Be within the 24-hour cancellation window.
  • Remain in “pending” status (i.e., not yet completed or delivered).
  • Not have been accessed or used within the game.

1.3. Cancellation Procedure


To cancel your order:


  • Contact our support team at [email protected] with your order ID and a request to cancel.
  • Wait for a confirmation email from our support team. This confirmation will serve as proof that your order has been successfully canceled.

1.4. Refund on Canceled Orders


If the cancellation request is confirmed and approved, any payments made for the order will be refunded to your original payment method within 7-10 business days.



2. Refund Policy


Our Refund Policy is applicable in cases where a product does not meet expectations due to technical issues or errors in delivery. It is not intended for standard order cancellations (see Order Cancellation).


2.1. Conditions for Refund


Refunds can be requested if:


  • A technical error resulted in an incorrect or faulty product.
  • You received a product different from what was ordered.
  • The request is submitted within one week of order completion.

2.2. Refund Request Procedure


To request a refund:


  • Email our support team at [email protected] with your order ID and a detailed description of the issue, along with any relevant proof (e.g., screenshots or error messages).
  • Our team will review and respond within 5 business days either approval, denial, or a request for additional information.

2.3. Refund Processing


If approved, the refund will be processed to the original payment method within 7-10 business days.



3. Exceptions and Special Conditions


Refunds and cancellations will not be granted for:


  • Purchases from third-party marketplaces.
  • Promotional items, bonuses, or limited-time offers.
  • Orders where the game skin has already been transferred, accessed, or used in the game.
  • Discontent with the type or style of game skin.

3.1. Fraud Prevention


Orders suspected of fraudulent activity may not be eligible for refund or cancellation.



Contact Us


If you have any questions or need further assistance, please contact us at [email protected]. For more information, visit our website https://gankcore.com/.